Payment of 50% within 7 days of making booking.

Balance due 30 days before arrival date.

Any bookings cancelled 30 days or more from scheduled arrival date will receive a refund of monies paid less a cancellation fee being 15% of the total tariff.

For bookings cancelled less than 30 days from scheduled arrival date there is NO REFUND unless the room is fully re-booked. Monies will then be refunded less a 15% cancellation fee.

NO SNOW GUARANTEE

The Snow Guarantee ensures that if 48 hours prior to your scheduled arrival there is insufficient snow to enable snowsports on at least 3 designated downhill runs at Falls Creek, all payments proved to be received (less booking fee of 15%) will be refunded. All snow guarantee cancellations must be received 48 hours prior to scheduled arrival. This guarantee does not apply if snowsport runs at the Resort cannot be accessed should ski lifts be unable to operate due to other conditions. This guarantee is applicable every day during the declared Victorian ski season.

PLEASE NOTE: This means that cancellations will not be accepted less than 48 hours prior to arrival. If there is no ski able snow as per the above guarantee in the days prior to arrival, then the cancellation policy will be activated at 48 hours prior to arrival.